Returns Policy

Last Updated: 11/08/2024

Thank you for shopping with us! We strive to ensure you’re completely satisfied with your purchase. If you need to return an item, please review our returns policy below.

1. Return Timeframe

You have 30 days from the date of purchase to return items.

2. Item Condition

To be eligible for a return, items must be returned in new, unused condition. Items should be in their original packaging and have no signs of wear or use.

3. Initiating a Return

To initiate a return, please contact us through our Contact Us page or email us at support@opshy.com. We will provide you with instructions on how to proceed.

4. Damaged or Defective Items

If you receive an item that is damaged during transit or defective, please contact us immediately at support@opshy.com. We will work with you to resolve the issue and cover the return shipping costs if the damage or defect originated from our end.

5. Return Shipping Costs

For returns not related to damage or defects, customers are responsible for the shipping costs to return the item.

6. Refunds and Exchanges

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. If the product is found to be damaged from our end, we will cover the return shipping costs. Exchanges can be requested, but availability will depend on our current stock.

7. Special Instructions

We aim to make your return process as simple and straightforward as possible. Our goal is to ensure fairness and satisfaction, and we will do our best to accommodate your needs.

8. Contact Us

For any questions or concerns regarding returns, please reach out to us via our Contact Us page or email support@opshy.com.

Thank you for your understanding and for shopping with us!