Frequently asked questions

FAQ

What are your delivery times?

Orders typically arrive within 7-10 business days. You will receive a tracking number once your order is processed, so you can monitor its progress.

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number to check the status of your delivery online.

What is your refund policy?

We offer a 30-day refund policy. If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order, provided the item is in its original condition.

How do I request a refund?

To request a refund, please contact our support team at support@opshy.com with your order number and details about your request. We'll guide you through the process.

Can I change or cancel my order after it’s been placed?

Once an order is processed and shipped, we cannot make changes or cancel it. Please review your order carefully before completing your purchase.

How do I contact customer support?

For any questions or concerns, you can reach our customer support team at via the contact us page or directly email us at support@opshy.com. We’re here to help!

What payment methods do you accept?

We accept major credit cards and online payment methods. You can choose your preferred payment option at checkout.